How does your pricing model work?
You choose the structure that fits, and we tailor it to your file volumes and team size.
What is the Recoverable model?
Your software cost is charged per matter opened — not per user per month. That cost is automatically added to the client’s file as a disbursement. For many firms, Law App effectively pays for itself.
Can I on-charge the software cost to my client?
Yes. Under the Fully Recoverable model, the file fee is added directly to the matter as a disbursement — the same way you’d on-charge a search or a filing fee. It shows up on the client’s bill, not your firm’s overheads.
Do you charge full price for casual or part-time staff?
No. The Fixed Monthly plan includes part-time rates for casual and part-time staff, so you're not paying a full licence for someone working two days a week. It's a genuine plan option, not a workaround.
Not sure which plan is right for us?
Choose Fixed Monthly if you’d rather treat the software as a flat overhead, or Fully Recoverable if you want to pass the cost through as a disbursement. We’ll model both against your real file volumes and team size before you commit — and if your billing approach changes later, you can move between plans.
Are there lock-in contracts?
Single year contracts only. No three-year lock-ins. Firms should stay because the product works, not because they’re trapped.
Does pricing grow with headcount?
There's no separate per-user licence fee under the Fully Recoverable model. The calculation does factor in team size, but the effect is minimal in practice — firms that add staff also tend to open more files, so it's file volume driving the cost, not headcount on its own.
What counts as a “file” for pricing purposes?
A file is a matter opened in Law App — a new client engagement, or a new matter for an existing client. It’s not counted by document, by hour, or by user login. If you want to see how your current caseload would translate, we’ll model it against your real numbers before you commit to anything.
What’s included on every plan?
Trust accounting, general accounting, document management, billing, matter management, inbuilt searches, time recording, and Australian support are all included in your subscription — no separate Xero or MYOB required.