Last updated: 24 September 2025
These Terms of Service (“Agreement”) govern your use of the Law App platform (“Service”), operated by Law Support Australia Pty Ltd (ABN [insert]) under licence of Code Hive Pty Ltd, which owns all associated intellectual property.
By registering, accessing, or using the Service, you agree to be bound by this Agreement. If you do not agree, you must not use the Service.
In these Terms, unless the context requires otherwise:
During the Subscription Term, we will provide you with access to the Service in accordance with this Agreement.
Subject to payment of Fees and compliance with this Agreement, we grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Service solely for your internal business purposes.
You must not, and must ensure that your Users do not:
All Intellectual Property in the Service is and remains the exclusive property of Code Hive Pty Ltd and its licensors. Nothing in this Agreement transfers ownership of the Service or any related Intellectual Property to you or your Users.
You retain ownership of all Client Data. Nothing in this Agreement gives us ownership of your Client Data. We may process, store, and transmit Client Data solely for the purpose of providing the Service, and in accordance with this Agreement.
Any suggestions, requests, or feedback you provide in relation to the Service are deemed to be non-confidential and become the property of Code Hive Pty Ltd. We may use such feedback without restriction or obligation to you.
You retain all rights, title, and interest in your Client Data. Nothing in this Agreement transfers ownership of Client Data to us.
You grant us a non-exclusive, worldwide licence to host, copy, process, transmit, and display Client Data as necessary to provide the Service, improve system performance, and comply with applicable law.
You are solely responsible for:
We are not responsible for any loss, corruption, or unlawful use of Client Data caused by you, your Users, or any third party you allow to access the Service.
If Client Data causes or contributes to a data breach, security incident, or claim by a third party, you indemnify us for all resulting loss, costs, damages, and expenses.
We may remove or suspend access to Client Data immediately if we reasonably believe it:
You must pay all Fees set out in your Order Form for the full Subscription Term (for example, 12 months or 36 months). Monthly or periodic billing is provided as a payment schedule only and does not reduce or limit your obligation to pay all Fees for the full Subscription Term.
Unless otherwise stated in your Order Form:
At the end of each Subscription Term, your Subscription will automatically renew for the same term unless you provide written notice of non-renewal at least 30 days before the renewal date.
We may adjust Fees for a renewal term by providing you written notice at least 60 days before renewal. Continued use of the Service after renewal constitutes agreement to the new Fees.
If you add Users or purchase Add-ons during your Subscription Term, Fees will be charged at our then-current rates and billed pro-rata for the remainder of the Subscription Term.
You must provide and maintain a valid payment method (credit card, direct debit, or other method approved by us). You authorise us to automatically charge your nominated payment method for all Fees as they fall due.
If any Fees are not paid on time:
All Fees are exclusive of taxes (including GST, VAT, sales tax, or similar). You are responsible for paying all applicable taxes in addition to the Fees.
Except where required by law, Fees are non-refundable, including if you stop using the Service before the end of your Subscription Term.
The Service operates on shared infrastructure. To protect performance and availability for all clients, your use of the Service must comply with this Fair Use policy.
Your use of the Service will generally be considered reasonable if it:
Without limiting the above, the following are examples of use that will be considered unreasonable:
If we determine that your use of the Service is unreasonable or breaches this Fair Use policy, we may, at our discretion:
You are responsible for any losses, damages, costs, or expenses we incur as a result of unreasonable use of the Service by you, your Users, or any third party you allow to access the Service.
You must take all reasonable steps to protect the integrity and security of the Service, including ensuring that your Users:
You must not, and must ensure your Users do not:
You must not use the Service in any way that threatens the confidentiality, integrity, availability, or performance of the Service, our infrastructure, or any other client’s data, whether or not explicitly listed above.
If we reasonably believe that you or your Users have breached this Section, we may, without liability and without prior notice:
You are liable for, and indemnify us against, all losses, damages, costs, or expenses (including legal costs) arising from any breach of this Section by you, your Users, or any third party you allow to access the Service.
The Service is hosted on Microsoft Azure, using multiple geographically separate data centres with real-time replication and encrypted backups. These measures are designed to ensure resilience, high availability, and disaster recovery in line with industry best practices.
We take all reasonable care to protect and preserve Client Data. Automated backups are performed and stored across separate Azure sites to safeguard data integrity and enable recovery in the event of system failure or disaster.
We aim to provide 99.5% uptime (measured monthly, excluding scheduled maintenance and circumstances beyond our control). While we use commercially reasonable efforts to achieve this target, we do not guarantee uninterrupted or error-free availability of the Service.
We may perform routine maintenance, upgrades, or emergency repairs from time to time. Where practical, maintenance will be scheduled outside of standard business hours, with advance notice provided.
We are not responsible for unavailability, delays, or data loss caused by:
To the maximum extent permitted by law, our liability for service interruptions, downtime, or data loss is limited to a pro-rata refund of Fees paid for the affected period of unavailability.
All rights, title, and interest (including all Intellectual Property Rights) in the Service, the underlying software, source code, object code, interfaces, databases, system design, documentation, trademarks, branding, and all related materials are and remain the exclusive property of Code Hive Pty Ltd and its licensors.
Except as expressly granted in this Agreement, no rights or licences are granted to you, whether by implication, estoppel, or otherwise. Your licence is limited to the right to access and use the Service in accordance with this Agreement.
You must not create, attempt to create, or claim ownership in any derivative works, adaptations, modifications, or improvements of the Service. Any such works, whether created with or without our involvement, are deemed to be owned exclusively by Code Hive Pty Ltd.
Any ideas, feedback, suggestions, or requests you provide in relation to the Service are deemed non-confidential and non-proprietary. You agree that Code Hive Pty Ltd owns all rights to such feedback and may use it without restriction or obligation.
You retain ownership of your Client Data (see Section 3). This does not affect our ownership of the Service or related Intellectual Property.
Nothing in this Agreement grants you any right to use our trademarks, business names, logos, or other branding without our prior written consent.
All rights not expressly granted to you under this Agreement are reserved by Code Hive Pty Ltd.
Each party must keep the other party’s Confidential Information secure and not disclose it to any third party, except as required to perform its obligations under this Agreement or as required by law. “Confidential Information” includes business, technical, and client information disclosed in connection with this Agreement, but does not include information that is public, independently developed, or lawfully obtained from a third party.
Confidential Information may only be used for the purposes of performing this Agreement and not for any other purpose without prior written consent.
We collect, process, and store personal information in accordance with our Privacy Policy, which forms part of this Agreement. By using the Service, you consent to the handling of personal information as described in our Privacy Policy.
We will provide the Service using reasonable skill, care, and professional standards. We will take commercially reasonable steps to keep the Service free from viruses, malware, or harmful code and to maintain the security and integrity of Client Data.
You are responsible for ensuring that the Service is suitable for your business needs and that your use of the Service complies with all applicable laws and professional obligations.
Except as expressly set out in this Agreement and to the maximum extent permitted by law:
Nothing in this Agreement limits or excludes any consumer guarantees, warranties, rights, or remedies that cannot lawfully be excluded under the Australian Consumer Law. Where our liability for breach of such a guarantee can be limited, it is limited to (at our option):
To the maximum extent permitted by law, we are not liable (whether in contract, tort, equity, or otherwise) for any:
arising out of or in connection with this Agreement, the Service, or its use, even if we have been advised of the possibility of such loss.
Our total aggregate liability to you for all claims arising out of or in connection with this Agreement (whether in contract, tort, equity, or otherwise) is limited to the total Fees you actually paid to us for the Service in the 12 months immediately preceding the event giving rise to the claim.
The exclusions and limitations in this Section do not apply to liability that cannot lawfully be excluded under the Australian Consumer Law (see Section 10.4).
When you purchase a Subscription, you commit to the full Subscription Term stated in your Order Form (for example, 12 months or 36 months). Monthly or periodic billing is a payment schedule only and does not reduce or limit your obligation to pay all Fees for the full Subscription Term.
You may terminate this Agreement before the end of the Subscription Term only if:
We may terminate this Agreement immediately by written notice if you:
We may suspend or restrict your access to the Service immediately, without liability, if:
Upon termination:
Except where termination is due to our breach under Section 12.2:
The Service may integrate with, link to, or provide access to products or services from third parties (including, without limitation, Microsoft Office 365, InfoTrack, and other external platforms).
Your use of any Third-Party Service is subject to the separate terms, conditions, and privacy policies of the applicable third-party provider. You are responsible for reviewing and complying with those terms.
The terms of any Third-Party Service do not override or limit this Agreement. To the extent of any inconsistency, this Agreement prevails.
We do not control and are not responsible for the availability, performance, functionality, security, or content of any Third-Party Service. We make no representations or warranties about any Third-Party Service, and we are not liable for any loss, damage, or expense arising from your use of, or reliance on, any Third-Party Service.
You are responsible for ensuring that your use of any Third-Party Service complies with applicable law and does not cause you to breach this Agreement.
Third-Party Services may change or be discontinued at any time by the relevant provider. We are not responsible for such changes or discontinuation, and your continued use of the Service does not entitle you to any refund or credit if a Third-Party Service becomes unavailable.
This Agreement is governed by the laws of New South Wales, Australia. You and we submit to the exclusive jurisdiction of the courts of New South Wales for all disputes arising out of or in connection with this Agreement.
We are not liable for any delay or failure to perform our obligations under this Agreement caused by events beyond our reasonable control, including acts of God, natural disasters, pandemics, cyberattacks, labour disputes, telecommunications failures, government actions, or failures of third-party providers.
You may not assign, transfer, or sublicense your rights or obligations under this Agreement without our prior written consent. We may assign or transfer our rights or obligations under this Agreement (in whole or in part) without your consent, including to a related entity or in connection with a merger, acquisition, or sale of assets.
No waiver of any breach or right under this Agreement is effective unless in writing and signed by the party granting the waiver. A waiver of one breach does not constitute a waiver of any other or subsequent breach.
If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect. The invalid or unenforceable provision will be replaced with a valid provision that most closely reflects the parties’ original intent.
This Agreement (together with any Order Form and our Privacy Policy) constitutes the entire agreement between you and us in relation to the Service, and supersedes all prior agreements, negotiations, or representations, whether oral or written.
All notices under this Agreement must be in writing and delivered by email:
A notice is deemed received on transmission, provided the sender has not received a delivery failure notification.
Any provisions which by their nature are intended to survive termination (including Sections 3, 5, 6, 8, 9, 10, 11, 12, and 14) will continue in full force and effect after termination or expiry of this Agreement.
Nothing in this Agreement creates a partnership, joint venture, agency, fiduciary, or employment relationship between the parties. Neither party has authority to bind the other in any way.