Your data, our commitments.
Law Support Australia takes privacy seriously. This page explains exactly what we collect, why, where it lives, and what you can ask us to do with it. Written in plain language, no fine print.
The short version
We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We collect only what we need to do business with you. All data lives on Australian servers and never leaves the country. We never share your data with third parties, and we never look at the data your firm puts into Law App unless you specifically ask for technical help.
We comply with Australian privacy law
Law Support Australia Pty Ltd is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, hold, use, disclose, secure, and dispose of personal information across both the lawsupport.com.au website and the Law App platform.
Information we collect from website visitors
If you submit a contact form, request pricing, or book a demonstration through lawsupport.com.au, we collect:
- Your name
- Your email address
- Your phone number (optional)
This information is used only for the purpose you provided it — to respond to your enquiry, send the pricing information, or confirm your demonstration booking. It is not added to a marketing list, sold, or shared with any third party. We do not pass it to third-party integrations or advertising platforms.
Newsletter signups
If you opt in to our newsletter, we collect your email address only. You can unsubscribe at any time using the link in any newsletter email, or by emailing us directly. Your email is not shared with anyone else.
Information we collect from Law App platform users
When a law firm sets up an account in Law App, we collect the minimum information needed to create and run that account:
- Your name
- Your email address
- Your mobile number
- Your username
- Your encrypted password (we cannot read your password — it is hashed before storage)
Beyond that, we record only the publicly available business information the firm provides for account setup — ABN, ACN, registered directors, registered office address. We do not collect demographic profiles, behavioural tracking, or anything else outside what is required to operate the account.
Your firm’s data inside Law App stays your firm’s data
This is the part that matters most for law firms.
The data your firm enters into Law App — client records, matters, trust transactions, documents, time entries, billing — belongs to your firm and to your clients. It does not belong to us.
We do not access, view, read, analyse, mine, aggregate, train any model on, or share that data with any third party. Our role is to host the platform that holds it for you. We treat the contents of your Law App database the same way a building landlord treats the contents of a leased office — it is yours, not ours, and we do not look inside it.
The only exception: if a member of your firm contacts our support team and explicitly asks us to look at a specific record or file in order to resolve a technical issue, our support engineer will access only that record, only for as long as needed to fix the issue, and only with that authorisation on file.
Where your data lives
All data — website enquiries, newsletter subscribers, Law App user accounts, and the data your firm holds inside Law App — is stored on Microsoft Azure servers in Australian data centres. Data is never transferred or replicated overseas. This is a commitment, not a configurable option.
The platform is protected with industry-standard encryption in transit and at rest, dual backup environments across two Australian regions, OWASP-aligned security protocols, and time-limited access tokens.
Your rights under Australian privacy law
You can ask us at any time to:
- Access the personal information we hold about you
- Correct any information that is inaccurate or out of date
- Delete your information, subject to any legal retention obligations that apply to law practices
- Unsubscribe from newsletters or marketing communications
- Make a complaint about how we have handled your information
Send your request to support@lawsupport.com.au or call 07 3040 3036. We do not charge a fee for handling these requests.
If you are not satisfied with our response
If you believe we have not handled your privacy enquiry or complaint properly, you can escalate the matter to the Office of the Australian Information Commissioner (OAIC), the independent regulator that oversees the Privacy Act.
The OAIC can be contacted through oaic.gov.au. We would always prefer the chance to resolve a concern with you directly first — but the OAIC pathway is your right and we will cooperate fully with any review.
How quickly we will respond
We will acknowledge any privacy enquiry, request, or complaint within a reasonable timeframe and provide a substantive response within 30 days. If a request is unusually complex and may take longer, we will tell you and explain why.
Updates to this policy
We may update this policy from time to time — for example, if we add a new feature that involves a different category of information, or if Australian privacy law changes. The last-updated date at the top of this page always reflects the current version. Significant changes will also be communicated to existing Law App users by email.
Talk to us about your data
For any privacy-related question — access, correction, complaint, or just clarification — the same support team that answers everything else will help.