LEAP renewal notice? Read this first.

Thinking about
leaving LEAP?
You are not alone.

The number one reason Australian law firms contact us is a LEAP renewal notice. The price has gone up. The contract is another three years. And you are wondering if there is a better way. There is.

Schedule a demonstration Talk to Kelly directly
✓ Per file pricing
✓ General accounting built in
✓ Single year contracts
✓ Australian support
Kelly Mills — Law Support Australia
Kelly Mills
Law Support Australia
07 3040 3036
Pricing model
Per file — per user available
Contract length
Single year only
General accounting
Built in — no Xero
Data location
Azure Australia East
Support team
Australian — real humans
What firms tell us

Why Australian law firms leave LEAP.

These are the conversations we have every week. If any of this sounds familiar, keep reading.

1
The renewal notice arrived.
LEAP does not publish its pricing. Verified users report significant increases at renewal, including one Australian lawyer who reported a 50% rise at the new term.⁵
2
You are paying for two systems.
LEAP does not include general accounting. You need Xero on top — two monthly fees, two subscriptions, two sets of bank reconciliations every month. Law App includes it all in one.
3
The contract locks you in.
LEAP uses multi-year contracts — typically three years. Verified users on Capterra report difficulty exiting LEAP early, including one Australian director who reported LEAP pursuing the balance and referring the matter to a collection agency.²
4
The per-user bill keeps growing.
Verified users report LEAP requires a full licence for every staff member, including casual and part-time staff.¹ Law App charges per file opened — the cost sits with the matter, not the headcount, so adding admin, reception or part-time staff doesn't add a licence fee. Prefer per user instead? That is available too, with part-time rates for casual and part-time staff.
Side by side

LEAP vs Law App — an honest comparison.

No spin. Just the facts that matter to Australian law firms.

FeatureLEAPLaw App ✓ Recommended
General accountingNo — integrates✓ Fully built in — nothing extra
Pricing modelPer user per month — grows with headcount✓ Per file openedPer user with part-time rates also available
Contract length3 year lock-in — users report difficulty exiting early²✓ Single year contracts only
Court & institutional forms✓ Included in base price✓ Included in base price
Lawyer-drafted precedentsAvailable via optional By Lawyers subscription — extra cost⁴✓ Included in base price
Data locationAWS — AU server available✓ Azure Australia East — always
Australian built✓ Australian built✓ Australian built — and owner operated
OwnershipATI Group (AU)✓ Law Support Australia (AU)
Australian telephone support✓ Yes✓ Yes — same people every time, real number
Cloud nativeHybrid — requires Windows desktop installation for full functionality✓ 100% browser-based — no installation

Information based on publicly available data and verified user reviews. Last updated 14 August 2026.

Why Law App

Why firms choose Law App.

Three things that matter at renewal time.

Full general accounting built in
LEAP requires Xero. Law App does not. Trust accounting, office accounting, bank reconciliation, BAS assistance, and reporting are all included in a single subscription. One system. One login. For many firms the saving on Xero alone offsets a significant portion of the Law App cost.
Per file pricing — your clients fund it
LEAP charges per user per month. Law App charges per file opened — and that charge can be added directly to the client's file as a disbursement. Your software cost becomes a client cost, not a firm overhead. The cost sits with the matter, not the headcount, so you're not paying a licence fee for every person on your team. Prefer per user? That's available too, with part-time rates for casual and part-time staff.
Single year contracts — your choice
Law App offers single year contracts only. No three year lock-ins. No exit penalties. If Law App is not working for your firm after twelve months, you are not stuck. We believe software should earn its renewal every year — not hold firms hostage to a contract signed under pressure.
Kelly Mills — Law Support Australia
Talk to someone who gets it

Got a LEAP renewal notice?
Call me before you sign anything.

I have spoken to hundreds of Australian law firms about their LEAP renewal. The pattern is consistent — the price has gone up, the contract is another three years, and the firm feels like they have no choice. You do have a choice. A conversation with me is free, takes about 20 minutes, and I will tell you honestly whether Law App is the right fit for your firm. No pressure. No three-year commitment required just to have the conversation.

And if you do decide to move, we will help you bring your data across from LEAP into Law App — cleanly, and on your timeline.

Kelly Mills — Law Support Australia
07 3040 3036  ·  kelly@lawsupport.com.au
Schedule a demonstration Email Kelly directly

Your LEAP contract is not
your only option.

Read the renewal notice. Do the maths. Then have one conversation before you sign. That is all we ask.

Schedule a demonstration Email Kelly directly
Single year contracts
Australian built and supported
Independent — owner operated
Per file pricing
Azure Australia East — always
Sources & references
¹ Per-staff licensing and support decline. Julian, Principal in Australia, Law Practice 2–10 employees, used 1+ year (source: SoftwareAdvice). Review titled “Good product terrible support and aggressive pricing”, rated 3.0, 5 April 2024. Verbatim: “LEAP has a rigid pricing structure. There are no categories for admin staff vs fee earners etc. This means you must purchase a full license including precedent subscription for every staff member including casual and part-time staff. Technical support has declined dramatically in the past 6 months. We have waited over a week to have a support ticket acknowledged. Matter remains unresolved two weeks later.”
capterra.com.au — LEAP reviews (Australia, 3★ and above)
² Early exit and collection agency. Owen, Director in Australia, Legal Services 2–10 employees, used 2+ years. Review titled “Dont try to exit early”, rated 3.0, 5 June 2024. Verbatim: “The contract is terrible. You cant exit early even if you ask nicely. They will not let you out and WILL chase you and WILL send a collection agency after you and threaten to damage your credit rating. Its also very very expensive to get your data in a usable form when you leave.”
capterra.com.au — LEAP reviews (Australia, 3★ and above)
⁵ Renewal increase. Tina, Lawyer in Australia, Law Practice 2–10 employees, used 2+ years. Review titled “Greed above service”, rated 2.0, 27 May 2024. Verbatim: “They lured me back with a discounted fee and then raised it...for the new term so we left...they don’t have a monopoly anymore!”
capterra.com.au — LEAP reviews (Australia, 2★ and above)
⁴ LEAP’s own statements about itself. LEAP has advised Law Support Australia in writing that court and institutional forms are included in its base price. Lawyer-drafted precedents are provided via an optional By Lawyers subscription at additional cost. LEAP does not publish per-user pricing, so the base price itself is not independently verifiable.
Source: LEAP correspondence with Law Support Australia, 2026 — held on file.

Note on checking these sources: the Australian reviews cited above do not appear on Capterra’s default LEAP review page. They surface only when the country and rating filters are applied — use the filtered links above. Reviews may be edited or removed by their authors at any time.

Information based on publicly available data, verified user reviews, and firsthand experience with Australian law firms. Last verified 14 August 2026. Law Support Australia makes no warranty as to the ongoing accuracy of third-party information. Firms should conduct their own due diligence before signing any contract.