Practice Evolve served a lot of Australian law firms well. But the support quality has declined significantly, the platform isn't visibly being updated, and firms feel like they've been left behind. Law App is actively developed, Australian-built, and backed by a support team that answers the phone.
The most common thing we hear from Practice Evolve firms is not that the software stopped working. It's that the support stopped caring. Tickets go unanswered, calls go unreturned, and the sense that the vendor is actively invested in the product has faded. That's a different kind of problem — and a harder one to fix from the inside.
Practice Evolve built a solid mid-market position in the Australian legal software market. Firms came to it because it handled general accounting properly, because it worked for larger teams, and because it was genuinely capable for its time.
What we hear now is different. Support quality has declined significantly. The platform hasn't been visibly updated. Firms that used to feel well-served feel like they've become an afterthought. And the cost — still priced as though the vendor is investing heavily in the product — doesn't match the experience.
The question we'd ask any Practice Evolve firm is: if you called support right now with a complex accounting issue, what do you expect to happen? If the honest answer is a ticket, a wait, and someone who doesn't really know your system — that's worth examining.
Law Support Australia's support model is built around one principle: the same people, every time, who actually know your system.
You call 07 3040 3036 and someone answers. Not a queue, not a ticketing system, not a chatbot. A person who knows Law App.
You're not re-explaining your setup to a new agent every call. The Law Support Australia team knows your firm, your configuration, and your practice.
Brisbane-based. Not an offshore helpdesk, not an escalation queue. When it's a complex accounting or trust question, the person you reach actually knows Australian compliance.
Kelly Mills has been in Australian legal software for 15 years. When you call Law Support Australia, you're reaching a team that has dealt with your exact situation — trust reconciliation issues, complex GL structures, month-end billing — before. That's not something you get from a helpdesk ticket.
No add-ons, no bolt-ons, no Xero required. Law App includes everything below as standard.
Full general ledger with branch and department coding on every transaction. P&L by office, by team, or firm-wide. Proper management reporting without spreadsheets.
Built in — not integrated. Bank reconciliation, BAS, accounts payable and receivable, journals. No Xero, no MYOB, no separate subscription.
Full Australian compliance. Multiple trust accounts, controlled money, statutory deposits, and audit-ready reporting. Built for the scale of a mid-size firm.
Time, value, fixed fee, per item, per unit. Delegated write-off authority, WIP visibility at partner level, interim billing and progress invoices.
Matter profitability by fee earner, practice area, and partner. Fee earner productivity, debtor aging, budget vs actual. No external reporting tool required.
Full document management with Australian legal templates included. Generate, store, and manage documents within matters — no separate DMS subscription.
Direct InfoTrack integration built in and active from day one. No separate configuration required.
Full obligations from 1 July 2026. AML compliance tooling is being built directly into Law App — no separate product, no separate subscription.
At 50 to 150 staff, per-user pricing is a significant overhead. Law App's per-file model ties your cost to your volume of work. The file fee can also be on-charged as a disbursement.
We're not trying to be unfair. But the gap is real, and the firms we talk to already know it.
| Feature | Law App | Practice Evolve |
|---|---|---|
| Support quality | ✓ Australian team, same people | ✗ Significantly declined |
| Active development | ✓ Rebuilt Mar 2026 | ✗ Not visibly updated |
| General accounting | ✓ Built in, included | ~ Available, ageing interface |
| Branch & department GL | ✓ Full branch/dept coding | ~ Limited |
| Trust accounting | ✓ Full Australian compliance | ✓ Available |
| Pricing model | ✓ Per file opened | ✗ Per user per month |
| Contract length | ✓ Single year only | ✗ Multi-year |
| Value for cost | ✓ Active investment, current stack | ✗ Expensive for what it currently offers |
| Data location | ✓ Azure Australia East | ~ Australia available |
| AML compliance tools | ✓ Being built in | ✗ Not available |
| InfoTrack integration | ✓ Built in | ~ Available |
On cost: Practice Evolve is priced as though the vendor is actively investing in the platform. The firms we speak to say the experience no longer justifies that. Law App's per-file model typically costs less for mid-size firms — and the file fee can be on-charged to the client as a disbursement, which means your software can effectively pay for itself.
The biggest concern we hear from any firm considering a migration is data. Years of matter history, document libraries, financial history — it all needs to come across properly, or the move isn't worth doing.
Law Support Australia is the industry leader in legal data extraction in Australia. We built the first bulk document extraction tool in the market. FilePro consultants, SILQ consultants, and ActionStep consultants all use our tools. When your data comes out of Practice Evolve, it comes out properly structured — not dumped into a folder with no dates.
We don't rush migrations. We work with your timeline, configure Law App to your firm's GL structure and billing rates, and train your team before go-live. Our support team is available from day one — and they'll still be available six months later.
We look at your current setup — GL structure, matter types, document library, team size, billing model. We don't make assumptions.
We extract your data using our purpose-built extraction tools. Matters, documents, and financials — all properly structured for import.
Law App is configured for your firm — your GL structure, billing rates, templates, and practice areas. Not a generic setup.
Your team is trained before go-live. Australian support from day one. Same people every time you call.
Kelly Mills has been in Australian legal software for 15 years. She'll give you a straight answer — what would the move involve, what would it cost, and whether it's the right time to do it.